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Privacy Policy



This privacy policy defines how your personal data is gathered and processed while using WALAHALA Exchange, in addition, your rights related to the handling of your personal data.


We may gather your Personal Information if you use WALAHALA and open an Account with us to perform transactions. This is described as collection with the end goal of providing service(s) to you as per our Terms of Use. If you decline to share your personal data for this reason we would not certainly allow our services to you.

The types of Personal Information which we collect may include: Your name, Your photographic identification, Details from your identity documents (such as driver license, passport), number of the document, date of issue and expiration, photographic identification, address etc., Your address, Your phone number, Your e-mail address, Your IP address, Browser and Operating System information, geo-location details, Your banking details including account numbers and payment card data, Your date of birth, Your trades and Information on sources of your funds.

Based on our legal obligations and legitimate interest we may request other documents for your identity verification and the sources of your funds confirmation for the purposes of money laundering and fraud prevention. To know more about it please see our AML/KYC and Anti-Fraud policies.

In view of our lawful commitments and interest we may ask for different documentation for your character check and the source of your assets affirmation for the aim behind illegal tax avoidance and misrepresentation counteractive action. To find out about it please observe our AML/KYC and Anti-Fraud policy.

We may use your Personal Information for the following purposes: To allow you to open and operate an Account on the Platform; To enable you to complete Transactions on the Platform; If you contact us, to reply to your queries; to analyze use of our Sites; as required for regulatory purposes such as Tax, prevention of Money Laundering, prevention of Fraud, adherence to Company statistical reporting obligations etc.; to provide you with information about products and promotions that may be of interest to you, from ourselves and third parties, although only if you have specifically agreed to receive such information; for market research e.g. surveying our Users' needs and opinions on issues, such as our performance etc. Unless consented, your data for this purpose would be anonymized.


Cookies are typically stored on your computer's hard drive, which assigns a unique identification to your computer. We also may use cookies stored in emails to help us confirm your receipt of, and response to. We also may use service provider(s) who will place cookies on the hard drive of your computer and will receive information that we select that will give us information about the way our users and visitors navigate on our site, what products are browsed, and general transaction information.

Information collected from cookies is used by us to evaluate the effectiveness of our site, analyze trends, see what difficulties our visitors may experience in accessing our site, and administer the platform. We need this information to improve the quality of our service.

You are agreeing that we may use browser feature known as a "cookie" for the purposes set above.


We collect and process your personal data only when we have a legitimate reason for such processing. Legal grounds include consent (in cases where you provide it), a contract (in cases where processing is necessary to fulfill the terms and conditions of contracts between you and WALAHALA), compliance with a legal obligations (in cases where WALAHALA is required to request / receive and process as well as to store your personal data in order to comply with the requirements of applicable laws, for example the laws related to legalization (laundering) of proceeds of crime, financing of terrorism and financing the proliferation of weapons of mass destruction) and legitimate interest (for example, when processing is necessary to protect you or us from certain threats (fraud, security, etc.), compliance with the provisions of applicable laws, the proper level of conduct of our business (the quality of the services provided, identification of needs, preparation of reports), conclusion and implementation of corporate transactions (sale of participant interests / shares, mergers, acquisitions), etc.).

In cases where the basis for data processing is the consent, you have the right to withdraw it at any time.


We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.


We will hold your personal data only for as long as it is necessary for us to do so, having regard to the purposes described in this privacy policy and our own legal and regulatory requirements.

We may access your personal data or retain it for a longer period if it will be subject to an official request or legal obligation, an investigation by the government or an investigation into possible violations of our terms and conditions, or in other cases to prevent possible harm based on our reasonable considerations.

The "General Data Protection Regulation" (EU Regulation 2016/679), as well as any national legislation adopted in accordance therewith.


Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector, as amended in 2009, as well as any national legislation adopted in accordance therewith.


Personal Data that we collect from you may be stored and processed in, and transferred to, countries outside the European Economic Area (EEA). For example, this could happen if our servers are located in a country outside the EEA or if one of our service providers is located in a country outside the EEA. These countries may not have data protection laws equivalent to those in force in the EEA.

If we transfer Personal Data outside the EEA this way, we will take the necessary steps to ensure that your Personal Data continues to be protected in compliance with the GDPR, notably by only transferring your Personal Data to businesses established in countries recognized by the European Commission as providing an adequate level of protection for your Personal Data or on servers of American companies that are members of the Privacy Shield or organizations that have concluded standard contractual clauses or that commit themselves to applying a code of conduct or a certification mechanism validated by the competent European authorities.

For more information on the safeguards put in place, please contact us.


For all personal and enterprise user accounts, we collect transaction information including deposit snapshots, account balances, trade history, withdrawals, and order activity and distribution history. This transaction data is monitored for suspicious trading activity for user fraud protection, and legal case resolution.


We use the information collected to protect our platform, users’ accounts and archives. We use IP addresses and cookie data to protect against automated abuse such as spam, phishing and Distributed Denial of Service (DDoS) attacks. We analyze trading activity with the goal of detecting suspicious behavior early to prevent potential fraud and loss of funds to bad actors.


Respect for the privacy and security of data you store with WALAHALA informs our approach to complying with regulations, governmental requests and user-generated inquiries. We will not disclose or provide any personal information to third party sources without review from our legal case team and/or prior consent from the user.


We use personal information collected, like an email address to interact with users directly when providing customer support on a ticket or to keep you informed on log ins, transactions, and security. Without processing your personal information for confirming each communication, we will not be able to respond to your submitted requests, questions and inquiries. All direct communications are kept confidential and reviewed internally for accuracy.


It is very important for us and our customers that we continually review, investigate and prevent any potentially prohibited or illegal activities that violate our Terms of Service. For the benefit of our entire user base, we carefully enforce our agreements with third parties and actively investigate violations of our posted Terms of Use. WALAHALA reserves the right to terminate the provision of service to any user found engaging in activities that violate our Terms of Use.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


We are committed to respecting the freedoms and rights of all our WALAHALA users who have placed their trust in our service. If you should have any questions or concerns regarding this Privacy Policy, or if you would like to file a Data Protection request, please refer to our FAQ and contact us on our Support Page.


Enable troubleshooting mode when you find some errors in WALAHALA application. When WALAHALA application gets in troubleshooting we will collect some basic information to improve WALAHALA application.


Please make sure that your WALAHALA card is not disconnected or unattached from your computer. Moreover, do not turn your computer off while the software application is being updated.

If user places a limit order and cancels it due to any reason, in that case mining fee will be charged